#hotel #Customer #Service #Skills #Engagement #GuestSatisfaction #CustomerEngagement #ServiceSkills The hospitality industry is not everybody’s cup of tea, I have learnt this at the university as one of our lecturers used to say; “hospitality is like opera, the first time you go to opera you either love it or hate it. Once it gets under your skin, you are infected, and you cannot get away”. After 34 years in this business, I can confirm that this analogy is true! To be able t

#hotel, #managementagreements, #assetmanagement, #hotelmanagement, #franchise, #license #lease #hotelowner This is the fourth article on “Hotel Management Agreements”, in this article, we will compare Hotel Management Agreements which we have reviewed so far, in particular, Franchise and Management Agreements. Let’s summarise each model with key takeaways; 1. Freehold Model The owner has the hotel and operates as an independent hotel with all responsibility risk and benefits.

#hotel, #managementagreements, #assetmanagement, #hotelmanagement, #franchise, #license This is the third article on “Hotel Management Agreements”, the first article lay the foundations and provide brief information on available options on the market. The second article was on the Hotel Management Agreement and in this article, we will review pros and cons of Franchise or License Agreement. Up until 20 years ago, probably only luxury hotels and maximum of 30-40% of them were

#hotel #managementagreements #assetmanagement #hotelmanagement This is the second article on “Hotel Management Agreements”, the first article lay the foundations and provide brief information on available options on the market. In the next couple of articles, I will review most used/popular agreements and compare them accordingly. When a hotel owner decides to bring in a management or operating company to run its hotel business then the main concern will be to find one that h

#hotel #managementagreements #assetmanagement #hotelmanagement Hotel Management concept starts in the early 1900s, as there are more and more people travel around the need for hotels are raised and as a result, hotel managing companies was born. It was easier for the hotel owners to find a suitable company to fully lease their properties and supply full management services. This concept is developed further in the 1950s and 1960s following global hotel expansion. More profess

#Marketing #Hotel #Reputation #Hotel #HotelManagement #HospitalityCode Simple infographic on Hotel Marketing Strategy in four steps; 1.Popularise: Making potential guests aware of the brand through; · Traditional advertising · Digital Marketing · Word of mouth / reviews 2.Capture: Through revenue management combined with the above. The hotel captures guests at the; · Right time · Right place · And at the right price 3.Convert: Convert the guest using the hotel’s unique sellin